Senior Process Associate – Customer Service, Dutch

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🕒 April 22

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2004-12

Artificial Intelligence • Finance • SaaS

Genpact is transforming the way businesses work with intelligent AI agents. The company specializes in providing comprehensive AI solutions and utilizes data analytics to enhance operational efficiency across various sectors including finance, supply chain management, and risk compliance. With a strong focus on digital transformation, Genpact empowers organizations to improve outcomes through innovative technology and analytics-driven decision-making.

📋 Description

• Customer service through electronic channels. • Being able to communicate effectively both verbally and in writing. • Able to sense other people’s emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

🎯 Requirements

• Good knowledge of Dutch (C1) and English (B2). • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. • Relevant experience in phone customer service. • High motivation and ability to learn. • Ability to work under time pressure.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options