Gen Plus Group
201 - 500 employees
📣 Marketing
📱 Media
Marketing • Media • Advertising
Gen Plus Group is a global independent group of agencies that delivers meaningful impact to brands, businesses, and people through holistic communications. The group combines the strategic expertise of a hub of strategists, marketeers, and digital PR experts with top-tier storytelling and global film production. This ensemble of teams leverages the power of creative disruption and representation to excel in various domains, redefining expectations in advertising, communication, digital production, talent management, and social media. Gen Plus Group aims to unlock potential through integrated campaigns and strategic communications embodying the 'Power of Gen Plus'.
Community Manager
🔥 35 minutes ago
🗣️🇸🇦 Arabic Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Gen Plus Group
201 - 500 employees
📣 Marketing
📱 Media
Marketing • Media • Advertising
Gen Plus Group is a global independent group of agencies that delivers meaningful impact to brands, businesses, and people through holistic communications. The group combines the strategic expertise of a hub of strategists, marketeers, and digital PR experts with top-tier storytelling and global film production. This ensemble of teams leverages the power of creative disruption and representation to excel in various domains, redefining expectations in advertising, communication, digital production, talent management, and social media. Gen Plus Group aims to unlock potential through integrated campaigns and strategic communications embodying the 'Power of Gen Plus'.
📋 Description
• Develop and implement a comprehensive community engagement strategy. • Develop strategies to grow the online community • Build and nurture an online community of passionate and engaged customers. • Encourage discussions, answer questions, and engage with community members. • Provide exceptional customer service. • Creation of FAQs sheets and any other similar content about the brand that the team should follow. • Develop and maintain an editorial calendar for community content. • Collaborate with the account management team to align community content with overall marketing goals. • Schedule posts and ensure on-time/zero mistake delivery • Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required. • Act as a liaison between the community and relevant departments to resolve issues. • Deliver exceptional customer service consistently. • Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines. • Uphold brand values and compliance with social media policies. • Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing • Track and analyse key community engagement metrics. • Provide regular reports and insights to assess the impact of community efforts. • Daily Social Media Listening+ competitors performance report • End of campaign sentiment analysis reports
🎯 Requirements
• Exceptional understanding of Saudi culture and excellent Arabic copywriting skills. • Fluent in English. • Minimum of 5 years of experience in community management for established brands. • Strong knowledge of social media platforms, online forums, and community management tools. • Creative thinking and problem-solving abilities. • Customer-focused mindset and a passion for community building. • Ability to work independently and as part of a team.
Apply Now
