Systems Administrator

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🕒 June 23

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Genway

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🔐 Security

🛍️ eCommerce

🔧 Hardware

Security • eCommerce • Hardware

Genway is a Polish distributor and e-commerce retailer of security, networking and smart-home hardware. Genway Mazurek Marcin Spółka Komandytowa operates an online store offering IP cameras, NVRs, alarm systems, access control and wideodomofony (intercoms), switches, PoE power supplies, cabling, racks and related accessories; it also provides wholesale pricing, service, quotations, training and product support.

📋 Description

• Serve as one of the primary points of contact for assigned support tickets and user requests related to the LOS and lending platforms. • Support business units by troubleshooting system issues and providing timely resolution or escalation as appropriate. • Build and maintain effective working relationships with Operations, Sales, and other business partners to understand and support business needs. • Analyze system data and user feedback to identify process inefficiencies, inconsistencies, and opportunities for improvement. • Partner with LOS administrators, IT teams, and third-party vendors to support system functionality, business continuity, and data integrity. • Investigate business rule exceptions and system issues and escalate complex matters to senior administrators or management. • Participate in regular LOS team meetings and communicate system concerns, risks, and enhancement opportunities. • Develop and maintain expertise in the Encompass LOS platform and related lending technologies. • Maintain a working knowledge of user roles, workflows, and system functionality across lending operations. • Assist with system configuration, enhancement implementation, and customization efforts based on business requirements. • Support change management activities by documenting changes, following established governance procedures, and assisting with release deployments. • Perform testing activities, including user acceptance testing (UAT), regression testing, and production validation. • Provide Tier 2 support for escalated system and user issues. • Assist in the development and documentation of support procedures to enhance the effectiveness of support resources. • Maintain system documentation, configuration records, and process documentation to support audits and operational continuity. • Assist with the administration and support of third-party integrations and vendor-supported solutions within the LOS environment. • Support special projects and other system administration duties as assigned.

🎯 Requirements

• 2+ years of experience working with Encompass by ICE Mortgage Technology. • Experience supporting or administering loan origination systems or related business applications. • Understanding of mortgage loan origination processes, workflow management, and lending operations. • Strong troubleshooting, analytical, and problem-solving skills. • Excellent organizational skills and attention to detail. • Strong verbal and written communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Experience with LOS configuration, testing, or release support (preferred). • Experience with Mortgage POS system (i.e. TPOC) configuration, testing, or release support (preferred). • Knowledge of Mavent, investor guidelines, or secondary market delivery requirements (preferred). • Experience working in a mortgage company, financial institution, or credit union (preferred). • Familiarity with change management processes and system governance practices (preferred). • Experience supporting third-party integrations and vendor relationships (preferred).

🏖️ Benefits

• The company provides essential equipment such as computer, headset and webcam. • A reliable internet connection and a quiet, professional workspace are expected.