Senior Customer Service Representative

🕒 October 26, 2025

🏈 Alabama, Connecticut, +33 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $43.2k - $66.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genworth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1871

⚕️ Healthcare Insurance

💸 Finance

💰 Post-IPO Debt on 2018-03

Healthcare Insurance • Finance • Insurance

Genworth is a financial services company that focuses on helping individuals and families navigate the challenges and costs associated with aging, especially long-term care. The company offers a variety of insurance products, including long-term care insurance, life insurance, and annuities, as well as services like CareScout, which provides access to high-quality home care agencies. Genworth is committed to social responsibility and community involvement, with a strong focus on quality of care and comprehensive support for policyholders. They provide tools and resources to plan and manage care costs effectively and have a robust customer service operation to handle claims and inquiries.

📋 Description

• Respond to customer inquiries via inbound phone calls and written correspondence; may also initiate outbound calls, as needed. • Review, analyze and process customer transactions such as address changes, stop payments, and related requests to ensure timely resolution. • Ability to navigate multiple systems and screens simultaneously while speaking to a customer. • Communicate daily with internal and external customers to provide guidance on product features, processes, and new product and service offerings. • Champion the customer experience by ensuring satisfaction through ongoing education and support. • De-escalate challenging situations by analyzing issues, collaborating with partners, and resolving complex customer concerns. • Maintain the accuracy and integrity of customer accounts through call follow-up, documentation, and work item management. • Continue skill development to confidently handle more complex interactions, demonstrate leadership qualities, and actively contribute to ongoing service improvements and enhance customer experiences.

🎯 Requirements

• Strong customer service skills with at least 2 years of experience, preferably in a call center environment • High school diploma or military experience • Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities; this requires being on-camera, actively participating, and meeting all training requirements. • Proficient with Microsoft Office applications, including Outlook, Teams, Word, and Excel. • Professional, empathetic demeanor in all interactions, with a strong commitment to serving and supporting customers, particularly within the aging population. • Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and quality. • Strong critical thinking, problem-solving, conflict resolution, and collaboration skills • Clear verbal and written communication skills, with the ability to explain insurance products, benefits, and options. • Flexibility to adapt to increased seasonal volume, adjustments to changing work schedules to meet our customers’ needs, and process changes to support business needs. • Reliable high-speed internet (minimum 50 Mbps), with consistent bandwidth that is not subject to frequent throttling. • A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work. • Ability to be on camera to perform the essential functions of your role; including trainings, meetings, and other collaborative activities.

🏖️ Benefits

• Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave • Disability, Life, and Long-Term Care Insurance • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services