Senior Infrastructure Support Engineer

🔥 1 minute ago

🌵 Arizona, Florida, +15 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

👷 Infrastructure Engineer

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George Jon

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

George Jon is a specialized company focused on eDiscovery data systems. It offers a range of solutions, including 24/7/365 managed services for critical data systems, turnkey data management solutions to optimize eDiscovery datasets, and migration and support for transitions to cloud-based platforms like RelativityOne. With over fifteen years of experience, George Jon provides professional management, support, and security for flexible and trusted eDiscovery platforms worldwide. The company has been recognized for its excellence in technology partnerships and is known for its expertise in planning, designing, managing, and supporting eDiscovery platforms to drive client profitability and operational efficiency.

📋 Description

• Implementation and Support of eDiscovery applications and supporting infrastructure • eDiscovery software support, with the ability to triage and route calls to appropriate parties • Assisting Application Support Engineers with application issues; employing root causes analysis • Ensuring client environments adhere to System Requirements as outlined by the George Jon best practices • Maintaining client environments across George Jon’s global footprint. • Developing in-depth knowledge of George Jon’s offerings and how it relates to the customer’s needs • Assisting Team Members and/or providing escalation support • Creating and editing documentation of internal processes and procedures • Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Entering all work as service tickets into ConnectWise; managing and logging all time and expenses

🎯 Requirements

• Intermediate knowledge of Relativity, NUIX, and LAW software platforms • Windows Server 2012 and above Administration • Scripting & Automation • Microsoft SQL Server • Microsoft IIS • Microsoft Clustering • Firewall Administration (SonicWALL preferred) • Advanced Networking • Virtualization administration (VMWare preferred) • Storage (SAN, NAS, DAS) • Cisco routing and switching; Force10 a plus • Dell Hardware and Software experience • Ticket management; issue tracking, change log management • Understanding of the EDRM Framework • Ability to work and communicate effectively in a team, and while working independently • Ability to embrace a fast-paced, occasionally high-pressure, environment and thriving while handling multiple projects/issues

🏖️ Benefits

• remote-first work environment • high-value, low-cost BCBS health insurance plan • 401(k) with company match • ample time off including a full week in December • paid parental leave for primary and secondary caregivers • wellness reimbursement program • and much more