Client Success Manager

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Georgia General Assembly

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Government

Georgia General Assembly is the governing body of the state of Georgia, responsible for legislative functions and lawmaking. This state legislature is bicameral, consisting of the House of Representatives and the Senate. It processes legislation, maintains legislative calendars, and provides various legislative resources and documents. The Assembly is also involved in organizing committees and managing both House and Senate activities, including budgets, research, and media services. Moreover, it provides information on a range of state governance issues, interacts with state agencies, and offers public resources related to the state's legislative process.

501 - 1000 employees

Founded 1732

🏛️ Government

📋 Description

• Help manage top tier, Fortune 100 client relationships, and account expansion strategies, supporting Senior Client Success team as well as clients directly • Execute on engagement and delivery strategies for online and in-person training and assessment programs • Collect and document direct costs for program delivery • Own client-facing and internal summaries of client meetings, including key decisions and action items • Track and maintain day-to-day program success, as measured by learning and sentiment metrics • Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences • Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement • Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction

🎯 Requirements

• 2+ years in sales, customer service, client management, or similar role working with internal or external stakeholders • 2+ years using Excel and Google Suite • Comfortable operating in a cross-functional project or environment • Experience using Jira or in project management a plus • Experience coordinating training programs a plus • Significant travel, up to 50%

🏖️ Benefits

• Medical • Dental • Vision • Term life insurance • Short-term and long-term disability • Additional voluntary benefits • Commuter benefits • Wellness plans & reimbursement • Retirement programs • Paid time off • Parental leave • Holiday pay