Senior Customer Success Manager

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gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion • Lead implementation and change projects with multiple stakeholders • Consult customers on governance, meeting preparation, collaboration, and decision-making processes • Facilitate onboarding sessions, workshops, trainings, and enablement formats • Identify adoption risks and develop clear actions to increase usage and customer value • Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders • Share customer feedback and insights with Product, Tech, Sales, and Leadership • Improve CS processes, playbooks, and scalable enablement materials

🎯 Requirements

• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management • Experience working with enterprise customers and complex stakeholder structures • Strong communication and stakeholder management skills in German and English • Ability to consult customers, lead workshops, and translate complexity into clear next steps • Structured, proactive, hands-on, and customer-first mindset • Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus

🏖️ Benefits

• 100% remote work and flexible working hours • High ownership in a fast-growing SaaS company • Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales • Close collaboration with enterprise customers and senior stakeholders • Transparent, trust-based culture with fast decision-making • 2–3 offsites and workshops per year • Clear development paths and a steep learning curve