Working Student – Customer Success (m/f/d)

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gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Create and maintain video tutorials, screen recordings, help-center articles, and product guides — using modern AI tools for automated documentation. • Edit, upload, and organize videos, and design modern training and learning materials. • Actively contribute to building our Learning Center, including ongoing updates and optimization of all content. • Support customer onboarding, including preparation, execution, and basic configuration of demo and test environments. • Create, maintain, and analyze FAQs, templates, and self-service content as a basis for future automation and AI-driven support. • Perform small-scale tests for features, workflows, user journeys, and new technology components. • Implement and assist in setting up modern AI features and automation processes within our tool stack. • Help build an internal Knowledge Hub and develop forms, checklists, and digital templates. • Document and further develop internal onboarding and Customer Success Management processes.

🎯 Requirements

• Currently pursuing a degree in Communication, Marketing, Business, Media Design, or a related field • Ideally some initial experience with video and CRM systems (HubSpot, ScreenStudio, Vimeo, or similar) • Very good German and English skills, both written and spoken • Structured, careful, and solution-oriented working style • Enjoy creating digital content (video, text, graphics) • Interest in SaaS tools and modern digital work environments • Team-player mentality and willingness to take on responsibility

🏖️ Benefits

• 100% remote and high flexibility in working hours • Transparent, trust-based culture in an international SaaS scale-up • Modern tools, data-driven work, and short decision-making paths • 2–3 offsites and workshops per year for strategy, exchange, and team spirit • High level of autonomy and clear development opportunities • The chance to actively shape a fast-growing SaaS scale-up • Steep learning curve in Customer Success, onboarding, software processes & content creation • Lots of personal scope for initiative and responsibility • Direct collaboration with CSM, TSM and the product team • Flexible working hours