Working Student – Customer Success

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🔥 0 minutes ago

🗣️🇩🇪 German Required

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Logo of gertrud digital GmbH

gertrud digital GmbH

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• Creation and maintenance of video tutorials, screen recordings, help-center articles, and product guides. • Editing, uploading, and organizing videos as well as designing modern training and learning materials. • Actively contributing to the development of the Learning Center. • Supporting customer onboarding, including preparation, execution, and basic configuration of demo and test environments. • Creating, maintaining, and analyzing FAQs, templates, and self-service content. • Performing small tests for features, workflows, user journeys, and new technology components. • Implementing and supporting the setup of modern AI capabilities and automation processes. • Assisting in building an internal Knowledge Hub as well as forms, checklists, and digital templates. • Documenting and further developing internal onboarding and Customer Success (CSM) processes.

🎯 Requirements

• Currently enrolled in a degree program in communications, marketing, business, media design, or a related field. • Ideally some initial experience with video production and CRM systems (e.g., HubSpot, ScreenStudio, Vimeo or similar). • Excellent written and spoken German and English. • Structured, careful, and solution-oriented working style. • Enjoyment of digital content creation (video, text, graphics). • Interest in SaaS tools and modern digital work environments. • Team-player mentality and willingness to take on responsibility.

🏖️ Benefits

• 100% remote with a high degree of schedule flexibility • Transparent, trust-based culture within an international SaaS scale-up • Modern tools, data-driven work and short decision-making paths • 2–3 offsites and workshops per year for strategy, knowledge exchange, and team building • High level of creative freedom and clear development prospects • Opportunity to actively shape a fast-growing SaaS scale-up • Steep learning curve in Customer Success, onboarding, software processes and content creation • Significant autonomy and responsibility • Direct collaboration with CSMs, TSMs and the product team • Flexible working hours

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