GESUAS
Software • Social Impact • Healthcare Insurance
GESUAS is an innovative online software solution designed for social assistance management. It enables the integration of social assistance services and facilitates real-time monitoring of activities and data related to family support programs. With features like an online registry, automation of reporting, and a unique system for managing benefits and interventions, GESUAS helps enhance efficiency in social service delivery while ensuring that all information is securely managed and easily accessible for professionals in the socio-assistance network.
Customer Success Analyst
Job not on LinkedIn
October 10
🗣️🇧🇷🇵🇹 Portuguese Required
GESUAS
Software • Social Impact • Healthcare Insurance
GESUAS is an innovative online software solution designed for social assistance management. It enables the integration of social assistance services and facilitates real-time monitoring of activities and data related to family support programs. With features like an online registry, automation of reporting, and a unique system for managing benefits and interventions, GESUAS helps enhance efficiency in social service delivery while ensuring that all information is securely managed and easily accessible for professionals in the socio-assistance network.
đź“‹ Description
• Lead onboarding of new customers, ensuring a smooth, success-oriented implementation; • Conduct regular follow-up (ongoing) meetings to drive engagement, retention, and strategic use of the platform; • Administer and analyze satisfaction surveys (NPS and CSAT), proposing action plans based on results; • Proactively manage churn risk, designing personalized retention strategies; • Serve as a bridge between clients and internal teams (product, support, sales), ensuring smooth resolution of requests; • Deliver in-person and online trainings.
🎯 Requirements
• Degree in Social Work, Psychology, or other related fields with experience in SUAS (Brazilian Unified Social Assistance System); • Reside in Belo Horizonte due to possible local client activities; • Comfortable working with data, interpreting metrics, and proposing strategic actions; • Excellent verbal and written communication, with active listening skills and empathy; • Desired: prior knowledge of public management platforms, especially those focused on Social Assistance (such as GESUAS).
🏖️ Benefits
• Life insurance • Health allowance • Home office allowance • Meal and food allowance • Flexible hours • Education/language allowance • Psychological support platform • Online learning and development platforms • Wellness program (workplace exercise/ergonomics) • Distinctive, highly collaborative, and fun environment (why not?) • Longevity-based pay increase • Opportunity for personal and professional development • And much more!
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