Agent
1 - 10 employees
Great talent is global 🌏 - We help you hire top-tier, specialty, and senior talent globally.
Customer Service Representative
Job not on LinkedIn
🔥 48 minutes ago
🇨🇷 Costa Rica – Remote
💵 $1.5k - $1.8k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Agent
1 - 10 employees
Great talent is global 🌏 - We help you hire top-tier, specialty, and senior talent globally.
📋 Description
• Provide 5-star customer service across all communication channels (several) • Respond promptly to guest inquiries and manage reservation modifications • Send same-day check-in instructions following company protocols • Review guest questionnaires and ensure reservation details are accurate • Vet all guests and maintain updated tracking spreadsheets • Monitor Lock systems and assist with codes • Keep listings updated and ensure accuracy across platforms (including Zillow) • Manage guest reviews and escalate 3-star or lower reviews with detailed reporting • Coordinate with housekeeping and property care teams to resolve guest issues • Communicate reservation date changes to Rental Guardian • Maintain accurate calendars, blocks, and cancellations • Monitor Slack channels and update tasks on Monday/Breezeway • Ensure maintenance requests are properly communicated and tracked • Perform daily operational tasks such as trash reminders and departure review adjustments • Support special projects and additional team requests as needed
🎯 Requirements
• Minimum 2 years’ experience in short-term rental or hospitality management • Strong English written and verbal communication skills • Proven ability to manage multiple tasks in a deadline-driven environment • High attention to detail and strong organizational skills • Experience with property management software, Slack, and task management systems preferred • Problem-solver with a calm, professional demeanor under pressure
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