Director of Clinician Support – Success

🔥 3 minutes ago

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AnswersNow

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

📚 Education

💰 $11M Series A on 2023-02

Healthcare Insurance • Telecommunications • Education

AnswersNow is a company dedicated to providing virtual autism support for families everywhere. They offer ABA therapy on an engaging virtual platform, aiming to make support accessible without a waitlist, and they work with all major insurance carriers including Medicaid. The company tailors their evidence-based care to address the specific needs and priorities of each family. Their team includes board-certified behavior analysts (BCBAs) with extensive training, who provide one-on-one expert support through their proprietary digital platform, allowing for therapy sessions to be conducted in a family-friendly environment. AnswersNow's mission is to empower families with flexible, quality care and to make the world more inclusive for individuals with autism.

📋 Description

• Support clinician onboarding and completion of initial and ongoing training. • Support timely and accurate clinician licensure applications and approvals. • Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. • Serve as the operational owner of clinician support across platform, portal, and technical questions. • Help optimize clinician schedules and capacity to support success and utilization. • Coordinate clinician coverage during time off to maintain continuity of care for clients. • Ensure clinicians are using available tools and resources to maximize clinical success. • Monitor and improve clinician support experience, including clinician NPS and related feedback trends. • Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. • Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. • Establish the "Clinician Success Playbook," standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. • Leverage AI-driven automation and administrative tools to reduce the "documentation burden" on clinicians, maximizing their capacity for direct client care. • Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. • Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. • Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks.

🎯 Requirements

• Education: Bachelor's degree or equivalent in education and experience • Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment. • Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. • AI Literacy: Practical experience leveraging AI tools to streamline operations. • Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. • Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. • Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams.

🏖️ Benefits

• Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture