Customer Support Representative

3 hours ago

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Clair

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Finance • Fintech • B2B

Clair is a financial technology company that specializes in providing Earned Wage Access (EWA) solutions. Their embedded EWA solutions allow employees to access their earned wages on demand, integrated within Payroll, Wallets, and Workforce Management Platforms. Clair's products enable quick wage advances, usually within minutes, supported by their partnership with Pathward, N. A. , a nationally chartered bank. The company focuses on simplifying compliance and expanding financial access via HR platforms, making financial wellness more accessible and immediate for employees.

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

📋 Description

• Answer questions over phone, text and email • Become a product expert, understanding deeply everything from Clair’s signup process • Learn the ins and outs of earned wage advance support • Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

🎯 Requirements

• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus! • 1+ years experience using Zendesk. • Excellent communication skills (written and verbal) in explaining tough concepts to customers • An aptitude for numbers and math - our users' toughest questions are usually around their finances • A desire to gain a deep understanding of hourly workers and the financial challenges they face • An excitement about joining an early startup in the fintech space and about learning all things EWA • A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

🏖️ Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family • Fully-paid parental leave • Company-sponsored 401k, HSA, and FSA • Unlimited vacation for salaried roles, generous PTO for hourly roles • Work from home setup allowance • Access to your earnings every day on Clair • Company-sponsored short-term and long-term disability insurance