Encircle
By making it easy to collect, manage, and use field data, Encircle speeds up restoration jobs, gives visibility into a job's progress, and simplifies the creation and sharing of detailed reports. These reports meet and exceed the insurance industry's strict documentation requirements, improving customer satisfaction.
51 - 200 employees
Customer Success Manager
Job not on LinkedIn
5 days ago
🗣️🇫🇷 French Required
Encircle
By making it easy to collect, manage, and use field data, Encircle speeds up restoration jobs, gives visibility into a job's progress, and simplifies the creation and sharing of detailed reports. These reports meet and exceed the insurance industry's strict documentation requirements, improving customer satisfaction.
51 - 200 employees
📋 Description
• Be a trusted and knowledgeable advisor for customers to uncover business objectives and challenges, and strategically map those to Encircle value proposition • Own and manage customer relationships from onboarding to creating passionate customers through to annual renewal • Responsible for driving adoption, securing retention, proactively mitigating churn, and expanding product utilization • Meeting the assigned revenue, activation, churn, and usage targets for your book of business • Uncover referrals, expansions, and new feature sale opportunities • Partner with Marketing, Sales, Customer Success, and Product leadership to discover revenue and customer loyalty opportunities • Proactively identify internal process improvements and help us build a best-in-class CSM team
🎯 Requirements
• 2+ years of experience in customer-facing roles like Customer Success or Account Management, preferably selling tech to blue-collar industries • Experience managing a book of business and being accountable for monthly metrics • Hands-on experience with SaaS software such as Salesforce.com, ChurnZero, and other sales automation tools • Demonstrated success leading customer onboarding and driving adoption, growth and retention of accounts • Track record of building relationships with senior stakeholders and internal champions • Ability to leverage internal stakeholders (product, support, sales, executives, etc.) to solve customer challenges • Ability to speak and communicate fluently in French
🏖️ Benefits
• Flexible hours • Self-managed vacation • Trust to manage your time • Opportunity to help build a best-in-class CSM team with process improvements • Support for learning and career development
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