Healthcare Customer Service Specialist

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions. • Respond to telephone inquiries using standard procedures and scripts. • Gather required information, research account details, and resolve customer concerns accurately and promptly. • Clearly explain billing information, insurance benefits, and available services to patients. • Assess patient needs and provide appropriate solutions or escalate issues when necessary. • Schedule work to ensure optimal call coverage and maintain daily productivity. • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals. • Support department initiatives and contribute to continuous improvement efforts. • Maintain strict adherence to HIPAA regulations and confidentiality policies. • Assist with department goals and recommend improvements to enhance efficiency. • Perform other duties as assigned to support the team and organizational success.

🎯 Requirements

• Bilingual (Spanish) preferred (not required) • High School Diploma or GED required; additional education is a plus. • 1–2 years of customer service experience required. • Healthcare, insurance, or medical collections experience preferred. • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred. • Basic understanding of medical terminology and the healthcare revenue cycle. • Proven experience working with multiple systems and databases in a fast-paced environment.

🏖️ Benefits

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service. • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.