Patient Care Coordinator

🔥 9 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Provide day-to-day support for patient care coordination by processing referrals, communicating with patients, providers, pharmacies, and healthcare facilities, and ensuring treatment plans are completed accurately and efficiently. • Serve as the primary point of contact for patient questions regarding referrals, medications, imaging, lab work, authorizations, and other care-related needs. • Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively. • Manage referrals, tests, procedures, and timely delivery of care services. • Coordinate and communicate medication and authorization information with pharmacies and insurance providers. • Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services. • Complete scheduling requests and schedule patients appropriately based on treatment plans. • Utilize critical thinking to identify issues, evaluate options, and implement solutions. • Maintain accurate patient records, demographic information, and documentation of all patient interactions. • Monitor patient progress and satisfaction to identify opportunities for improvement. • Treat patients with empathy, professionalism, and compassion in all written and verbal communication. • Maintain HIPAA compliance and confidentiality at all times.

🎯 Requirements

• High school diploma or GED required • Bachelor’s degree preferred • 2+ years of customer service or healthcare experience preferred • 1+ years of EHR system experience (athenaOne preferred) • Strong understanding of medical terminology and insurance processes required • Experience working remotely preferred, especially in high-volume inbound and outbound call environments • Strong verbal and written communication skills • Proficiency in Google Suite, Microsoft Office, and other computer systems • Strong customer service mindset with compassion and professionalism • Ability to maintain confidentiality and comply with HIPAA regulations.

🏖️ Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. • Paid Time Off (PTO): Start accruing PTO from your very first day of employment. • Flexible Benefits: Customize your benefits package to fit your personal and family needs.