Support Specialist

Job not on LinkedIn

🔥 39 minutes ago

🇮🇳 India – Remote

💵 $10 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Kard

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Kard is a company that offers the first rewards-as-a-service API aimed at enhancing customer loyalty for cardholders and shoppers. By providing marketers and banks with tools to launch customizable loyalty programs quickly, Kard enables them to engage inactive cardholders and encourage repeat purchases. The company's platform is designed with a focus on security and compliance, ensuring confidence in its products. Kard's solutions help marketers reach new audiences, card issuers to create branded loyalty programs, and consumers to earn rewards effortlessly across numerous locations in the U. S.

📋 Description

• Manage and prioritize incoming partner support tickets through Zendesk, ensuring timely responses and resolution • Investigate and troubleshoot technical issues using Postman, MongoDB, and internal tools • Escalate complex issues to Engineering or other internal teams with clear documentation, technical findings, and supporting evidence • Review and validate pending transactions against merchant campaign terms and location data • Investigate transaction discrepancies and partner-submitted audits, applying corrections or manual adjustments when appropriate • Support issuer partner onboarding and offboarding, including platform configuration, API validation, and access management • Verify merchant information and maintain accurate merchant records • Support campaign setup and updates through the Kard Portal • Generate and validate partner reports using Databricks and other internal tools, including impression and end-of-month reporting • Test new product features and releases, identifying bugs and documenting issues for Engineering and Product teams • Improve support workflows, automate repetitive tasks, and maintain documentation • Serve as a primary technical support contact for issuer and merchant partners

🎯 Requirements

• Candidates must reside in India • 3–6 years of experience in technical support, application support, technical operations, or a similar role • Hands-on experience troubleshooting REST APIs using Postman or similar tools • Experience querying databases, particularly MongoDB or other NoSQL databases, to investigate technical issues • Strong technical problem-solving skills, including investigating issues, identifying root causes, and determining appropriate next steps • Experience managing support tickets through Zendesk, Jira, or similar ticketing systems • Ability to communicate technical findings clearly to both technical and non-technical stakeholders • Strong attention to detail and organizational skills • Ability to manage multiple requests while meeting deadlines and SLAs • Ability to work independently and take ownership of issues through resolution • Bonus: Experience supporting APIs, SaaS platforms, fintech products, or payment/transaction systems • Bonus: Familiarity with AWS, Databricks, SQL, or other data and cloud infrastructure tools • Bonus: Experience with product QA, bug reporting, or workflow automation

🏖️ Benefits

• Flexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being • Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only) • Health, Dental and Vision Insurance • 401k with employer match (US employees only) • Coworking space and WFH setup reimbursement • Company Offsites for planning, team-building, and networking • Remote-first team with autonomy to influence business growth and company culture

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