Associate, Trust & Safety – Malayalam

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Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Review and moderate audio, video, and chat conversations as per platform guidelines • Identify, flag, and escalate inappropriate, harmful, or policy-violating content • Ensure consistent implementation of community standards and moderation policies • Audit recorded conversations to maintain quality and compliance standards • Maintain accurate moderation records and contribute to periodic reports • Engage with users and hosts to clarify platform policies when required • Stay updated with evolving moderation guidelines and safety protocols • Support the Trust & Safety team in maintaining platform integrity and user trust

🎯 Requirements

• Bachelor’s degree in any discipline • Prior experience in content moderation, community moderation, or a similar role preferred • Strong understanding of community guidelines and platform safety standards • Good decision-making and analytical skills • Excellent verbal and written communication skills • Proficiency in** Malayalam & English (Read, Write & Speak mandatory)** • Basic knowledge of CRM tools, Excel, and computer operations • Ability to handle sensitive content in a professional and composed manner • High attention to detail and ability to work independently as well as in a team • **Preferred Skills : ** • Experience in Trust & Safety operations • Familiarity with social, audio, or video-based community platforms • Strong interpersonal and conflict-resolution skills • Ability to work in a fast-paced and high-volume moderation environment