Associate – Trust & Safety, Tamil

🔥 0 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Review and moderate audio, chat, and user interactions in line with Eaze's community guidelines and safety policies. • Identify, investigate, and take appropriate action on abusive, harmful, fraudulent, or policy-violating content and behavior. • Escalate high-risk or sensitive cases to the relevant internal teams for timely resolution. • Review user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions. • Conduct quality audits of moderated conversations and maintain accurate moderation records. • Monitor moderation trends and provide insights to improve platform safety, policies, and user experience. • Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation processes. • Handle sensitive content with professionalism, empathy, and confidentiality while adhering to platform standards.

🎯 Requirements

• Bachelor's degree in any discipline. • 1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar roles. • Strong understanding of online safety, community guidelines, and content moderation practices. • Excellent analytical, problem-solving, and decision-making skills. • Strong verbal and written communication skills. • Proficiency in English and Tamil (Read, Write & Speak mandatory). • Comfortable reviewing sensitive or emotionally challenging content while maintaining objectivity and professionalism. • Working knowledge of Microsoft Excel, CRM tools, and moderation or ticketing platforms. • High attention to detail with the ability to make consistent moderation decisions in a fast-paced environment. • Experience with Trust & Safety operations for social, chat, voice, or community-based platforms. • Familiarity with moderation dashboards, QA tools, or ticketing systems. • Understanding of abuse detection, fraud prevention, and policy enforcement. • Strong interpersonal skills with the ability to handle sensitive situations with empathy and discretion.

🏖️ Benefits

• Work From Home • 12 Months Contract • Significant learning and growth opportunities • Hands-on experience in content moderation, policy enforcement, and community operations • Collaborative, fast-paced startup environment • Meaningful user impact through building a safer digital community