Patient Onboarding Associate – Call Center

🔥 3 hours ago

🐊 Florida, Idaho, +11 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Luna Physical Therapy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Series B on 2023-06

Healthcare • Consulting • Healthcare Insurance

Luna Physical Therapy is a pioneering provider of in-home physical therapy services across the United States. With over 3,000 licensed outpatient therapists, Luna offers personalized, expert care directly at patients' homes. The company eliminates the need for clinic visits, making physical therapy more convenient and accessible. Luna's therapists are highly experienced, with many specializing in areas like sports rehab, spinal care, and geriatric therapy. The service is integrated with a user-friendly app for scheduling and exercise management, and it is insurance-friendly, accepting all major insurance plans and Medicare. Luna's commitment to quality care makes it a trusted choice for physical therapy at home.

📋 Description

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment. • Manage patient registration, scheduling, rescheduling, and healthcare provider communications. • Accurately collect and document patient demographics, medical history, insurance, and appointment information. • Handle inbound and outbound calls and emails while providing empathetic, solution-focused support. • Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance. • Adapt to changing processes, technology, and business priorities. • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence. • Maintain a distraction-free home workspace with reliable high-speed internet. • Meet established quality, productivity, and performance expectations.

🎯 Requirements

• Office Admin experience, 1 year required • Demonstrates a high level of customer service and interpersonal communication skills • Call/Contact center or other high call volume experience, 1 year preferred • Proficient with Google Suite • Highly detail-oriented • Ability to multi-task in a fast-paced work environment • High School Diploma or equivalent • Must be able to work in the US without restriction • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages. • Please Note: • While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. • We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. • To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

🏖️ Benefits

• Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. • A fun collaborative and supportive work environment with a fast-growing, innovative company. • Realistic growth opportunities • Hybrid/remote work • Employee referral program • Medical, dental and vision benefits on the 1st of the month following start • 401k