マネーツリー・Moneytree
Fintech • Finance • API
マネーツリー・Moneytree is a company that offers a financial data platform with solutions for individuals, small businesses, and corporations. It provides a simple asset management app allowing users to manage their finances through an automated household ledger. For small businesses, Moneytree offers a digital dashboard that visualizes financial conditions by aggregating account balances and transaction details. Corporations can access account aggregation through a financial API that safely incorporates customer-consented balance and transaction data. The company also provides big data analysis services on investment and consumption data. With a strong emphasis on privacy by design and robust security measures, Moneytree ensures a safe and high-transparent service acknowledged by leading companies in the Japanese financial industry. It connects to over 2,500 financial institutions and services and securely manages over 220 million account information entries, positioning itself as a leader in financial data platform services.
Customer Support Specialist / カスタマーサポートスペシャリスト
Job not on LinkedIn
September 13
🗣️🇯🇵 Japanese Required
マネーツリー・Moneytree
Fintech • Finance • API
マネーツリー・Moneytree is a company that offers a financial data platform with solutions for individuals, small businesses, and corporations. It provides a simple asset management app allowing users to manage their finances through an automated household ledger. For small businesses, Moneytree offers a digital dashboard that visualizes financial conditions by aggregating account balances and transaction details. Corporations can access account aggregation through a financial API that safely incorporates customer-consented balance and transaction data. The company also provides big data analysis services on investment and consumption data. With a strong emphasis on privacy by design and robust security measures, Moneytree ensures a safe and high-transparent service acknowledged by leading companies in the Japanese financial industry. It connects to over 2,500 financial institutions and services and securely manages over 220 million account information entries, positioning itself as a leader in financial data platform services.
📋 Description
• 弊社の商品およびサービスの利用に当たってお客さまとコミュニケーションし、質問や懸念、問題に対応します。 • 単純なQ&Aのやり取りを超え、お客さまの質問の背後にある目的を推測し、より効果的なサポートを提供します。 • 技術的な問題の確認ができたらプロダクトチームに報告し、進捗を追跡し、サービスの質を保つようにします。 • FAQなどのナレッジベース資料を作成し、お客さまのためにカスタマーサポートの効率化を図ります。 • お客さまの声を集め、分析および要約し、定量的なフィードバックを社内で連携し商品およびサービスの改善に貢献します。 • お客さまとの打ち合わせに参加し、積極的にサポートを提供しながら定性的なフィードバックを社内で連携します。
🎯 Requirements
• 文書および口頭での明確で効果的な日本語でのコミュニケーション能力。 • 優れたコミュニケーションスキルを持ち、お客さまとのやり取りで常に冷静でプロフェッショナルに対応できる能力。 • 自主的に仕事を進めつつ、チーム内で効果的に協力できる能力。 • 柔軟性があり、新しい知識を迅速に吸収する意欲・能力。 • 基本的なITリテラシー、ウェブおよびアプリを理解し操作する能力。 • 英語の読み書きスキル、または英語を学ぶ意欲
🏖️ Benefits
• 柔軟性あるワークスタイル • 自由と責任 • 優れたツールの提供 • 実力主義を尊重 • 柔軟性あり勤務時間や仕事場所を比較的自由に選択可能
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