Support Engineer, Bilingual Japanese & English

October 10

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Nerdio

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Enterprise • SaaS • Cloud Computing

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

📋 Description

• Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments. • Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions. • Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. • Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

🎯 Requirements

• Fluency in both English and Japanese (verbal and written communication required). • 3+ years of experience in technical support or a related field. • Experience with virtualization technologies, preferably Azure Virtual Desktop is essential. • Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience with operating systems, such as Windows Server and Linux distributions. • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support cases, solutions, and best practices.

🏖️ Benefits

• Competitive Base + Bonus Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!