Technical Customer Success Lead

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August 27

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Optimum

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Blockchain • API • SaaS

Optimum is the world's first high-performance memory infrastructure designed specifically for blockchain technology. By leveraging Random Linear Network Coding (RLNC), Optimum significantly enhances blockchain scalability, speed, and efficiency, addressing common challenges such as data fragmentation and high storage costs. The platform allows users to integrate decentralized memory into any blockchain through an API, promoting a more robust and scaled architecture for decentralized applications (dApps).

11 - 50 employees

Founded 2024

🔌 API

☁️ SaaS

📋 Description

• Own end-to-end relationships with enterprise validator partners as primary technical and commercial point of contact • Manage a portfolio of high-value accounts (each with 1B+ assets under management) and drive expansion • Provide responsive customer support, handle escalations, and ensure measurable success outcomes across partner lifecycle • Conduct technical discovery and provide pre-sales integration guidance for prospective validator partners • Lead technical onboarding, coordinating with BD, developer relations and engineering teams to ensure smooth integration • Serve as primary relationship owner for enterprise accounts, conduct business reviews and identify expansion opportunities • Act as first point of contact for partner issues, perform hands-on troubleshooting and coordinate with engineering for resolutions • Translate customer requirements into product input and advocate internally for client needs • Develop scalable onboarding processes, documentation/knowledge base and customer success playbooks • Track and report validator uptime, customer satisfaction, and time-to-value to measure and improve partner outcomes

🎯 Requirements

• 3-5 years experience in technical customer-facing roles (technical project management, sales engineering, or technical account management) • Deep understanding of blockchain infrastructure, particularly Ethereum staking/validation • Experience working with highly technical enterprise / infrastructure customers • Strong technical communication skills with ability to engage technical teams

🏖️ Benefits

• Opportunity to shape and build a community for a cutting-edge tech start-up • Competitive compensation package, including token incentives • Remote-first work environment with flexible hours • Collaborative team culture that values innovation and growth • Resources to attend industry conferences and events