Oze
11 - 50 employees
💳 Fintech
🤝 B2B
☁️ SaaS
Fintech • B2B • SaaS
Oze is a company dedicated to empowering small businesses by providing a comprehensive suite of tools and services to manage their operations and access financing. With its award-winning business app, Oze offers solutions for bookkeeping, invoicing, inventory management, and creating online shops, ensuring SMEs can efficiently run their businesses. Oze also facilitates lending by offering no-collateral loans to small businesses and equipping lenders with smart tools for lending management to ensure profitable loans with reduced non-performing loan rates. Trusted by over 150,000 businesses, Oze partners with financial institutions and fintechs to deliver tailored solutions that help SMEs thrive and grow. Based in Ghana and Nigeria, Oze aims to foster the development of profitable businesses across Africa and beyond.
Customer Service Representative, French-speaking
Job not on LinkedIn
🕒 April 23
🗣️🇫🇷 French Required
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Oze
11 - 50 employees
💳 Fintech
🤝 B2B
☁️ SaaS
Fintech • B2B • SaaS
Oze is a company dedicated to empowering small businesses by providing a comprehensive suite of tools and services to manage their operations and access financing. With its award-winning business app, Oze offers solutions for bookkeeping, invoicing, inventory management, and creating online shops, ensuring SMEs can efficiently run their businesses. Oze also facilitates lending by offering no-collateral loans to small businesses and equipping lenders with smart tools for lending management to ensure profitable loans with reduced non-performing loan rates. Trusted by over 150,000 businesses, Oze partners with financial institutions and fintechs to deliver tailored solutions that help SMEs thrive and grow. Based in Ghana and Nigeria, Oze aims to foster the development of profitable businesses across Africa and beyond.
📋 Description
• You'll be the voice of Oze for small business owners across Ghana, Nigeria, Guinea, Benin, and the DRC — delivering a human, consultative support experience over phone, whatsapp, email, and chat. • You'll support users of both our Business App (small business owners managing their operations) and Oze Originate (our lending management and credit scoring platform used by microfinance institutions and lenders). • Your job is to solve problems creatively, build real relationships with our users, and help them get more out of Oze. • Develop deep expertise in the Oze platform and guide customers through how-to questions, troubleshooting, and feature adoption • Handle inbound support across phone, email, and chat — resolving issues promptly and professionally • Document every interaction in our CRM so the team has a clear picture of each customer • Run re-engagement campaigns to activate dormant users and keep free active users growing with us • Escalate software issues to product and engineering through established processes, and close the loop with the customer • Spot opportunities — with account owners and internal teams — for customers to get more value from the platform • Stay composed and flexible as volumes shift and customer needs evolve
🎯 Requirements
• Fluent French and English, spoken and written — this is essential. • At least 1 year of work experience, ideally in customer-facing or support roles • Strong investigator's instinct — you know how to dig into data and talk to people to find the answer • Clear, concise communicator who can explain technical things simply • Empathetic, patient, and genuinely enjoys helping people • Reliable, adaptable, and comfortable with a role that evolves • Bachelor's degree is a plus but not required. • Experience with CRM tools, SaaS support, or small business environments is a bonus.
🏖️ Benefits
• None specified
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