Manager, Provider Relations

September 5

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Reliance Health

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Healthcare Insurance • Telecommunications • Wellness

Reliance Health is a company dedicated to reimagining employee healthcare by providing innovative health benefits suited for businesses in emerging markets. They offer a comprehensive range of health plans tailored to fit businesses of any size, covering proactive treatments, neonatal care, emergencies, and chronic conditions. Through their mobile app, plan members can access telemedicine, virtual doctor appointments, and prescription deliveries, ensuring a convenient and efficient healthcare experience. Reliance Health collaborates with over 3,800 health and wellness partners globally to deliver high-quality clinical services that meet international standards.

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 $40M Series B on 2022-02

📋 Description

• Develop and implement processes that delight providers on our network as measured by feedback surveys. • Harmonize provider relationship management process across all markets to address the provider journey map, bottlenecks, and local regulatory compliance. • Leverage data and analytics to monitor provider performance, identify trends and risks, and inform continuous improvements. • Develop and implement a strategy to measure and improve the Reliance Health member experience at network providers. • Develop and implement incentives for providers to minimize wait times and maximize medical quality for members. • Collaborate closely with Claims, Tariffs, and Case Management teams to align provider-facing processes for efficient claims processing and cost control. • Lead and manage the provider acquisition and relationship management team, using data to track clinical quality, member satisfaction, and adherence to standards. • Ensure timely and effective resolution of internal and external escalations related to provider issues, using root cause analysis. • Strengthen provider onboarding and engagement processes to align with operational expectations and reduce long wait times and denied care. • Use performance dashboards and data insights to set targets, monitor outcomes, and coach the team to optimize provider compliance and patient-centered service delivery.

🎯 Requirements

• At least 7 years of experience in healthcare operations, provider network management, or a related field. • Proven track record of leading multi-market operations or managing stakeholders across multiple African countries. • Experience in building and scaling systems, tools, or teams in a process-oriented environment. • Strong understanding of the Nigerian healthcare landscape, with relevant contacts or working experience. • Experience working in or with private healthcare providers, HMOs, or health tech companies is a strong plus. • Strong negotiation and relationship management skills, especially with healthcare providers or partners. • Candidate must be based in Nigeria; the role is remote within Nigeria.

🏖️ Benefits

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. • Competitive Salary and Benefits benchmarked against the industry. • Premium Health Insurance comprehensive coverage for you and your family. • Unlimited Leave no limits on time off. • Meaningful Impact opportunity to transform customer experiences and shape healthcare innovation. • Collaborative Work Culture supportive, inclusive, and team-focused environment. • Growth Opportunities access to tools, mentorship, and resources to elevate your skills and career. • Learning & Development Allowance allowance to support ongoing professional growth and skill enhancement.