Reliance Care Officer, French Speaking

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Reliance Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 $40M Series B on 2022-02

Healthcare Insurance • Telecommunications • Wellness

Reliance Health is a company dedicated to reimagining employee healthcare by providing innovative health benefits suited for businesses in emerging markets. They offer a comprehensive range of health plans tailored to fit businesses of any size, covering proactive treatments, neonatal care, emergencies, and chronic conditions. Through their mobile app, plan members can access telemedicine, virtual doctor appointments, and prescription deliveries, ensuring a convenient and efficient healthcare experience. Reliance Health collaborates with over 3,800 health and wellness partners globally to deliver high-quality clinical services that meet international standards.

📋 Description

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone. • Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans. • Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. • Accurately record and update customer feedback, complaints, and suggestions in the internal communication system. • Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

🎯 Requirements

• Bachelor's Degree or HND in any discipline. • Must have completed NYSC or have a valid exemption letter. • Ability to communicate confidently in French, both verbally and in writing. • Basic proficiency in Microsoft Office tools. • Willingness to work on shifts, including weekends. • Excellent interpersonal, written, and verbal communication skills in English. • Strong analytical skills and confidence working with numerical data. • High attention to detail with a commitment to delivering quality work. • Goal-oriented, adaptable, and able to perform well in fast-paced environments. • A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

🏖️ Benefits

• Remote-First Environment • Competitive Salary and Benefits • Premium Health Insurance • Unlimited Leave • Meaningful Impact • Collaborative Work Culture • Growth Opportunities • Learning & Development Allowance