Customer Care Agent

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sauce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Sauce reconnects restaurants with their online customers.

📋 Description

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms • Respond to and resolve B2C, B2B, and internal requests within established service levels • Meticulously document cases to determine accountability for delivery issues • Work closely with team leads and Customer Success, Tier 2, Back Office, Menu, and ePayments departments • Contribute to developing and refining customer care playbooks, templates, and policies • Use cloud-based tools, delivery company portals, and internal dashboards to manage support tasks • Manage support requests through HubSpot, email, chat, Slack, phone calls, and WhatsApp • Collect evidence, investigate issues, and ensure a seamless customer experience • Work weekends and one of the listed EST shifts: 8 AM–5 PM, 12 PM–9 PM, or 4 PM–1 AM, subject to change

🎯 Requirements

• Proven experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries • Familiarity with HubSpot, Slack, and other support tools • Experience with delivery driver dispatch or company portals is a plus • Strong written and verbal English skills are essential • Additional languages are a bonus, though not required • Dedicated, quiet workspace at home • Reliable high-speed internet • Necessary technology for remote work • Ability to carefully document cases and communicate effectively with both B2C and B2B clients • Personal computer or laptop with up-to-date software • Keyboard, mouse, working webcam, and headset with a microphone • Primary 24” monitor; an additional 24” monitor preferred • Willingness to work weekends and assigned 9-hour shifts with a 1-hour meal break

🏖️ Benefits

• Strong & Competitive Compensation Package • Flexible Work Environment • Paid Personal/Vacation Days • Paid Sick Days • The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!