Dispatch Agent

🔥 0 minutes ago

🌐 Argentina, Brazil, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

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Sauce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Sauce reconnects restaurants with their online customers.

📋 Description

• Monitor and manage delayed and failed deliveries, taking immediate action and communicating with stakeholders • Coordinate with delivery drivers and third-party delivery partners through company portals and internal dashboards • Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues • Identify systemic delivery-operation issues and escalate them to appropriate teams • Maintain detailed records of dispatch activities, evidence collection, and issue resolution • Share insights and action items with team members and departments to improve delivery processes • Provide real-time support primarily during later lunch and dinner shifts and high-demand periods

🎯 Requirements

• Prior dispatch or logistics coordination experience highly desirable, especially in fast-paced food delivery environments • Proficiency with delivery company portals, internal dashboards, HubSpot, and Slack • Ability to anticipate and proactively resolve delayed or failed deliveries • Strong written and verbal English skills • Dedicated home office with reliable high-speed internet and necessary technology • Strong attention to detail for documenting and analyzing delivery issues • Personal computer or laptop with up-to-date software • Keyboard, mouse, working webcam, and headset with microphone • Primary 24” monitor; an additional 24” monitor preferred

🏖️ Benefits

• Strong & Competitive Compensation Package • Flexible Work Environment • 10 Paid Personal/Vacation Days • 5 Paid Sick Days • 11 Local Holidays • Quarterly Team Dinners & Events • Opportunity to build something that changes the delivery tech industry