Dispatch Agent

🕒 August 12

🌐 Argentina, Brazil, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sauce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Sauce reconnects restaurants with their online customers.

📋 Description

• Monitor and manage delayed and failed deliveries, taking immediate action and communicating with stakeholders • Coordinate with delivery drivers and third-party delivery partners using company portals and internal dashboards • Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues • Identify systemic delivery-operation issues and escalate them to appropriate teams • Maintain detailed records of dispatch activities, evidence collection, and issue resolution • Support team members and departments by sharing insights and action items • Cover later lunch and dinner shifts during high-demand periods to ensure optimal dispatch operations

🎯 Requirements

• Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable • Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack • Demonstrated ability to anticipate issues and proactively resolve delayed or failed deliveries • Strong written and verbal English skills are essential; additional languages are a plus, though not required • Dedicated home office with a reliable high-speed internet connection and necessary technology • Ability to meticulously document and analyze delivery issues • Personal computer or laptop with up-to-date software • High-speed internet connection • Keyboard, mouse, working webcam, and headset with a microphone • Primary 24” monitor; an additional 24” monitor preferred

🏖️ Benefits

• Strong & Competitive Compensation Package • Flexible Work Environment • 10 Paid Personal/Vacation Days • 5 Paid Sick Days • 11 Local Holidays • Quarterly Team Dinners & Events • Opportunity to build something that changes the delivery tech industry for the better