Dispatch Agent

🔥 10 minutes ago

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Sauce

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51 - 200 employees

Sauce reconnects restaurants with their online customers.

📋 Description

• Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders. • Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions. • Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed. • Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions. • Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements. • Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.

🎯 Requirements

• Dispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable. • Technical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack. • Proactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries. • Communication Skills: Strong written and verbal English skills are essential. Additional languages are a plus, though not required. • Remote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology. • Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups.

🏖️ Benefits

• Strong & Competitive Compensation Package • Flexible Work Environment • 10 Paid Personal/Vacation Days • 5 Paid Sick Days • 11 Local Holidays • Quarterly Team Dinners & Events! • The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!