Experienced Product Manager – Customer Care

🔥 12 hours ago

🇮🇱 Israel – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gett

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

🍽️ Food & Beverage

💼 Consulting

Travel • Food & Beverage • Consulting

Gett is one of the leading taxi booking platforms operating in Israel and the United Kingdom. Founded in 2010, the company specialises in the regulated taxi space offering a variety of flexible ground transportation solutions, including delivery services, to B2B and B2C customers. Gett currently serves more than 11,000 B2B clients and has over 800,000 active B2C users across both countries.

📋 Description

• Lead the Customer Care product roadmap from strategic planning through tactical execution • Gather B2B customer and internal stakeholder needs across the organization to inform product strategy • Drive innovation by identifying opportunities for pilots, prototyping, and new feature capabilities • Translate business needs into detailed PRDs and functional requirements for execution • Continuously evaluate the product portfolio to align features with business outcomes • Manage end-to-end delivery of new Customer Care products while overseeing existing operations • Define and track key metrics (KPIs) with analytics teams to measure success and report progress • Collaborate with stakeholders throughout the full product lifecycle to align on requirements, guide execution from ideation to launch, and maximize Customer Care product value

🎯 Requirements

• 4+ years of Product Management experience • 2+ years of product management experience in Customer Care domains • Proven track record in taking on end-to-end ownership of products and successfully delivering results, on-time and on-budget • Proven ability to capture and prioritise business requirements to define MVP, with strong knowledge of business analysis • Excellent people and project management skills • Experience with integrating AI tools and research • Data-driven mindset with proven ability to analyze user metrics and make insight-driven decisions • Experience with product analytics tools (e.g., Mixpanel or similar) is an advantage • Ability to manage multiple cross-functional team projects with critical deadlines, define and manage project risk factors • Exceptional written and verbal communication skills, with strong presentation skills • Hands-on mentality, with a proven ability to get things done in high quality • English proficiency at the advanced level • Hands-on experience with agile methodologies is required • Experience in leading and guiding product analysts, developers, QA, and designers/UI/UX • Prior experience working in customer care operations, call centers, or customer support roles is an advantage

🏖️ Benefits

• Inclusive, respectful work environment • Equal opportunities regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic • Recruitment process accommodations available upon request