Virtual Customer Service Representative

🕒 May 5

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Whizz

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

🏪 Marketplace

Transport • Marketplace

Whizz is a company specializing in the rental and sale of electric bikes, primarily targeting food delivery services. It offers flexible payment options, including monthly rentals and split payment plans, making it accessible for individuals, even those without a Social Security Number. Whizz provides e-bikes across various locations, ensuring easy maintenance, safety features, and customer support in multiple languages. They prioritize convenient transportation solutions with an emphasis on efficiency and earning potential for delivery drivers, aiming to eliminate the hassles of traffic and maximize delivery performance.

📋 Description

• Assist customers through a monitor installed at our locations via live video connection • Help customers choose the right bike, battery, accessories, and services • Explain bike features, subscription plans, and pricing • Assist customers with signing up, creating accounts, and completing payments • Use sales techniques to convert potential customers into subscribers • Support existing customers with subscription questions, payments, and account issues • Help customers troubleshoot basic bike or service issues remotely • Coordinate service requests and follow-ups with the operations team • Address customer concerns and objections while maintaining a high level of satisfaction • Provide clear, accurate, and friendly communication to customers • Coordinate with internal teams via chat and messaging tools to resolve customer requests • Build trust and long-term relationships with our rider community

🎯 Requirements

• Native or fluent Spanish • Fluent English (C1 - C2 level) • 2+ years of experience in customer support, sales, or call center roles • Comfortable working on camera and assisting customers via live video throughout the day • Ability to multitask and stay organized in a fast-paced environment • Comfortable using CRM systems and productivity tools • High-speed internet connection, and headset