Freelance Partner Engagement Specialist

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GetYourGuide

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏪 Marketplace

Marketplace • Travel

GetYourGuide is a leading global online marketplace for booking travel experiences, offering over 200,000 thrilling activities, tours, and attractions across the world. Founded in 2009 in Zurich, the company connects millions of travelers with unforgettable experiences curated by local experts. With a strong presence in multiple countries and languages, GetYourGuide focuses on digitalizing and streamlining the traditionally offline experience market. Their platform provides an intuitive and comprehensive solution for discovering and booking unique things to do in various destinations, working alongside top-rated local partners and offering 24/7 customer service.

📋 Description

• Manage partner contacts end-to-end: Respond to inbound partner requests via email, clarify needs, and drive cases to resolution. • Deliver high-quality outcomes efficiently: Provide accurate answers, strong follow-ups, and clear next steps—without unnecessary back-and-forth. • Spot patterns and propose improvements: Flag recurring issues and friction points, and suggest practical fixes.

🎯 Requirements

• Strong operational support experience, ideally in B2B, marketplaces, travel, or customer service operations • Confidence handling a high volume of partner messages while keeping quality high • Clear, structured written communication (you can explain complex topics simply) • Comfortable working with customer service tools • Ability to work independently • English fluency (written and spoken).

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities