Lead Services Specialist – Technical Support

🔥 0 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide engineering-level technical support for GE Vernova HMI platforms, network infrastructure, and industrial cyber security systems to global customers • Diagnose and resolve complex technical issues involving HMI applications, network security, firewall configurations, and cyber security compliance through remote and on-site support • Lead troubleshooting efforts for critical customer issues and meet On-Time Delivery commitments • Support HMI system integration, cyber security hardening, network configuration, and performance troubleshooting at customer sites • Analyse HMI logs, network traffic, security alerts, system behaviour, and vulnerability assessments to identify root causes and recommend corrective actions • Drive timely warranty and contractual issue resolution across multi-ERP Product Lines and Sites • Evaluate and improve technical support tools, processes, and structures • Document issues, resolutions, best practices, and recurring problem patterns • Support HMI deployment, cyber security implementation, network commissioning, and ongoing system maintenance globally • Interface with customers and GE functions globally to drive technical support excellence • Act as technical lead for complex and high-priority customer support cases • Mentor junior support engineers through coaching and knowledge transfer • Lead improvement campaigns through development, introduction, and training • Collaborate with engineering, manufacturing, projects, and service teams • Communicate progress and team performance, supporting KPI analysis and predictive reporting • Drive continuous improvement initiatives with supporting functions • Support Growth Playbook, SII, Blueprint, and Operating Plan processes for the SCS business • Serve as a trusted technical interface for customers, internal stakeholders, and regional teams

🎯 Requirements

• Bachelor's degree or diploma in engineering or related technical discipline from an accredited college or university, or equivalent experience • Minimum 8 years of hands-on experience with GE Vernova HMI platforms (WorkstationST, CIMPLICITY) and industrial network/cyber security systems • Proven team leadership skills with the ability to effectively influence, motivate, evaluate, and mentor team members • Proven experience troubleshooting complex technical issues in both remote and on-site support environments • Strong communication skills in English, both written and verbal • Willingness and ability to travel approximately 30% for on-site technical support and commissioning • Minimum 12 years of power generation experience with a strong background in HMI systems and industrial cyber security • Demonstrated deep expertise in diagnosing and resolving issues across HMI applications, network infrastructure, and cyber security environments • Secondary knowledge of GE turbine control product Mark VIE/EX2100e is an added benefit • Experience working with global teams and previous global responsibilities across multiple regions and time zones • Excellent interpersonal and communication skills with the ability to clearly explain technical issues and solutions to varied audiences • Ability to work effectively with all organizational levels and lead technical discussions • Strong experience delivering customer-facing technical support for HMI, network, and cyber security systems in critical power generation or industrial environments • Self-motivated, self-starter capable of remaining flexible to changing work priorities in a dynamic business environment • Strong agent of change with focus on executing efficiently in a complex, diverse, and dynamic cross-functional global matrix organization • Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results • Proven track record of delivering results and leading teams in a dynamic business environment

🏖️ Benefits

• Relocation Assistance Provided: Yes • Remote position • Approximately 30% travel for on-site technical support, commissioning, installation support, and warranty/contractual issue resolution