Senior Customer Service Manager

🔥 0 minutes ago

🇮🇶 Iraq – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead execution, operational performance, customer engagement, and contractual delivery for a portfolio of service agreements across Iraq • Manage multiple service contracts, including LTSAs, outage programs, maintenance agreements, field service activities, and cash management • Ensure compliance with contractual obligations, performance guarantees, customer requirements, and business commitments • Own portfolio metrics for safety, quality, delivery, cost, and customer satisfaction • Drive operational reviews, risk assessments, forecasting, and portfolio governance • Support contract renewals, expansions, and growth opportunities • Act as primary customer focal point for assigned contracts and sites • Develop relationships with customer leadership and plant management teams • Lead business reviews and operational governance meetings • Resolve customer concerns and technical issues • Identify fleet performance, reliability, availability, growth, and modernization opportunities • Lead multi-site service execution across power plants and clients throughout the region, including growth in Al Anbar • Coordinate activities across geographically dispersed sites • Integrate and execute newly awarded contracts and service programs • Lead outage planning, readiness reviews, resource planning, mobilization, and execution • Ensure adherence to EHS and Quality standards and monitor outage milestones and commitments • Capture lessons learned and implement continuous improvement initiatives • Support portfolio revenue, margin, and cash collection objectives • Monitor financial performance and cost controls; identify profitability risks and opportunities • Support contract amendments, variation orders, commercial discussions, and forecasting • Drive Lean principles, productivity improvements, standard work, corrective actions, and service transformation • Provide leadership during outages and major maintenance events • Mentor junior project managers and site leaders • Support development of future talent within the service organization

🎯 Requirements

• Bachelor’s degree in engineering • Minimum 8 years of experience within Power Generation, Energy, or Oil & Gas industries • Minimum 10 years of project management, outage management, or customer service leadership experience • Proven Record on contract management • Proven customer relationship management experience • Demonstrated experience managing multiple projects and contracts simultaneously • Strong understanding of gas turbine and power plant operations • Experience with contract administration and commercial management • Strong risk management and problem-solving capabilities • Proficiency in ERP systems, Microsoft Excel, Power BI, and PowerPoint • Fluent in English and Arabic • Flexibility to travel across the region and internationally

🏖️ Benefits

• Relocation Assistance Provided: No