Senior Services Engineer

2 days ago

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GE Vernova

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Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

📋 Description

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Impacts departmental operations and responsible for planning/execution. • The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. • Some judgment may be required but this is typically with guidance. • Delivers customer satisfaction: Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction. • Addresses all customer concerns/issues in a timely and satisfactory fashion. • Application Installation, Configuration, Development & Upgrades: Perform installation, configuration, customization to implement APM for customers in accordance with the function requirements and design. • Provide technical support for APM projects. • System Architecture & Technical Design: Can update a standard system architecture based on the customer specifics. • Can develop a standard technical design specification. • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions. • Effort Scoping / Estimation : Can create a work breakdown structure and estimates for standard technical activities. • Requirements Gathering: Limited Experience in business processes and applications. • Able to interview stakeholders to gain experience on business processes and can document in a structured way. • Collaborate with cross functional teams: Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process. • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required. • Engage throughout the full lifecycle of assigned projects, influencing decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations.

🎯 Requirements

• Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services). • 6+ years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations. • Software skills in software analysis, design, methodology, and architecture • Programming experience in software development with Microsoft Visual Studio / Development tools. • Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures. • Experience with basic database administration like Restoring, Backup for both SQL and Oracle. • Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus. • Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus. • Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects. • Strong spoken and written English language skills. • Can lead small project (1-3 team members) team to achieve the desired technical outcome. • AWS Certified Cloud Practitioner is a plus. • Familiar in utilizing Lean methodology.

🏖️ Benefits

• Relocation Assistance Provided: No