Senior Services Manager – Customer Service Management

14 hours ago

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GE Vernova

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Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

📋 Description

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Has ability to assess quality of information given and ask pertinent questions to stakeholders • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • Uses multiple internal and some external sources outside of own function to help arrive at a decision • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and may influence others' options on particular topics • May guide others to consider a different point of view

🎯 Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in power generation industry • Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management • Willingness and ability to travel less than 25% of the time - this 'transactional' role is servicing the Mid West Us States & Canada inclusive of Eastern Canada (The Maritimes) • Qualified candidate can be located within 1-2 states from our primary location.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions • company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off