Giftify
11 - 50 employees
🤝 B2B
💸 Finance
🛍️ eCommerce
B2B • Finance • eCommerce
Giftify is a company that provides customizable gift card solutions for shopping centers and businesses. Their services include gift card schemes that can be used both online and in physical locations, with features like real-time shopper insights, customization options, and integration with various payment solutions. Giftify aims to increase customer engagement, loyalty, and spending by offering marketing tools and seamless digital experiences, such as mobile apps and mPOS terminals, for gift card management and purchases. They pride themselves on reliable solutions adaptable to client branding and specific promotional campaigns.
Customer Support Agent, FR/EN
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Giftify
11 - 50 employees
🤝 B2B
💸 Finance
🛍️ eCommerce
B2B • Finance • eCommerce
Giftify is a company that provides customizable gift card solutions for shopping centers and businesses. Their services include gift card schemes that can be used both online and in physical locations, with features like real-time shopper insights, customization options, and integration with various payment solutions. Giftify aims to increase customer engagement, loyalty, and spending by offering marketing tools and seamless digital experiences, such as mobile apps and mPOS terminals, for gift card management and purchases. They pride themselves on reliable solutions adaptable to client branding and specific promotional campaigns.
📋 Description
• Be the first point of contact for customer questions—via phone and email • Provide thoughtful, friendly, and effective support with a problem-solving mindset • Handle confidential information with care and professionalism • Aim to resolve issues on the first interaction whenever possible • Follow up on open inquiries to ensure timely resolution • Stay up to date on new products, tools, and processes • Communicate clearly and kindly, even when things get tricky
🎯 Requirements
• Fluent in French and English (other languages are a plus!) • Prior experience in a support or customer-facing role • Proficient with Zendesk and JIRA • Tech-savvy and quick to pick up new tools • Great at juggling multiple tasks without dropping the ball • Strong communication skills—both spoken and written
🏖️ Benefits
• Freelance contract, 5 days a week • Flexible work environment (100% remote job) • Be part of a growing, international team that values collaboration and initiative
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