IT Support Associate

🔥 3 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Provide first-level technical support for hardware, software, and network issues • Respond to user queries via phone, email, or ticketing system • Install, configure, and maintain desktops, laptops, printers, and other IT equipment • Troubleshoot system and network problems; diagnose and resolve hardware/software faults • Support installation and configuration of operating systems, applications, and updates • Monitor and maintain computer systems, networks, and IT infrastructure • Set up new user accounts, email IDs, and access permissions • Ensure data backup, antivirus updates, and system security compliance • Maintain records of IT assets, maintenance logs, and ticket resolution • Assist with onboarding IT setup for new employees • Provide remote support when required

🎯 Requirements

• 2–5 years of experience in IT support or service desk roles • Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations • Hands-on experience with hardware installation and troubleshooting • Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting • Good understanding of antivirus, security tools, and backups • Excellent communication, problem-solving, and customer service skills • Ability to prioritize tasks and work under minimal supervision • Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow) • Basic understanding of cloud services (Microsoft 365, Google Workspace) • Knowledge of IT asset management and documentation