Desktop Support Engineer

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Provide support for help desk tasks, including answering questions, troubleshooting problems, instructing customers on software or hardware functionality, and resolving printer issues. • Troubleshoot and resolve hardware, software, and network problems affecting end users across district networks, the internet, mainframes, and PCs. • Log requests in the established tracking system, monitor progress, and track problem resolution. • Identify failure patterns, research bug fixes, and implement solutions. • Work with vendors to resolve hardware and operating system issues. • Answer, evaluate, and prioritize telephone, voicemail, email, and in-person assistance requests from users experiencing technology problems across a global company. • Configure and install Windows workstations and Macintosh operating systems. • Use software updates, drivers, knowledge bases, and FAQs to assist end users. • Install, certify, and troubleshoot campus and remote-campus network cabling infrastructure, LAN equipment, and software. • Train end users on operating systems and applications across various platforms. • Demonstrate customer service skills, including actively listening to customers.

🎯 Requirements

• Offers of employment are conditional upon passage of screening criteria applicable to the job.