Senior Associate – IT Helpdesk

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Act as the central point of contact between users and IT Service Management • Handle incidents and service requests • Provide an interface for Change, Problem, Configuration, Release, Service Level, and IT Service Continuity activities • Act as the point of contact for technical issues and requests • Provide customer service and drive tickets to closure within defined service levels • Handle calls and tickets within defined service levels • Build rapport with customers and team members • Keep management updated on major outages reported to GSD • Provide time-critical support to internal employees • Document Service Desk interactions as phone, web, or walk-in incidents • Ensure tickets are processed, handled, and documented accordingly • Perform Active Directory user management as a day-to-day activity • Provide first-level support by taking calls and handling resulting incidents or service requests using incident management and request fulfillment processes

🎯 Requirements

• Excellent communication skills (verbal and written) • Good knowledge of Windows OS troubleshooting • Good knowledge of MS Office applications • Basic hardware troubleshooting skills • Willingness to work night shifts • Willingness to assist internal customers over the phone • Understanding of Active Directory Services • MCP certification is an added advantage • ITIL Foundation Certification is value added • Graduate in any stream can be considered

🏖️ Benefits

• Full-time employment • Remote work availability