Senior IT Support Specialist

Job not on LinkedIn

🔥 2 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Handle IT support requests from internal end users • Follow up on outstanding requests and ensure timely resolution • Create accounts and configure hardware as part of the onboarding process • Assist with employee training and onboarding • Manage and monitor internal IT assets to ensure accurate inventory records • Support computers, printers, scanners, and computer peripherals • Use JumpCloud's platform to support employees • Take ownership of assigned IT-related projects, including documentation, system and application configuration, and integrations • Work with vendors to procure equipment

🎯 Requirements

• 4-6 years of IT experience, or equivalent education • Strong desire to learn new technologies • Process driven and highly organized • Ability to give and receive constructive feedback • Ability to thrive in a fast-moving, team-oriented, collaborative environment • Critical thinking to resolve day-to-day end user issues • Strong customer service and troubleshooting skills • Vendor management • Proficient in Mac OS X and Windows; familiarity with Linux systems • Ability to translate technical information to non-technical users • Experience with SSO • Scripting in PowerShell; Python would be a plus • ITIL awareness a plus • Must be located in and authorized to work in India • Must speak and write English fluently

🏖️ Benefits

• Remote-first work arrangement within India • Equal opportunity employment • Opportunity to work with teams across 15+ countries • Opportunity to share and grow expertise • Supportive, collaborative work environment