Gigmo Solutions
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
IT Support
Job not on LinkedIn
November 18
Gigmo Solutions
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
📋 Description
• Provide first-level technical support for hardware, software, and network issues. • Respond to user queries via phone, email, or ticketing system. • Install, configure, and maintain desktops, laptops, printers, and other IT equipment. • Troubleshoot system and network problems; diagnose and resolve hardware/software faults. • Support installation and configuration of operating systems, applications, and updates. • Monitor and maintain computer systems, networks, and IT infrastructure. • Set up new user accounts, email IDs, and access permissions. • Ensure data backup, antivirus updates, and system security compliance. • Maintain records of IT assets, maintenance logs, and ticket resolution. • Assist with onboarding IT setup for new employees. • Provide remote support when required.
🎯 Requirements
• 2–5 years of experience in IT support or service desk roles. • Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations. • Hands-on experience with hardware installation and troubleshooting. • Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting. • Good understanding of antivirus, security tools, and backups. • Excellent communication, problem-solving, and customer service skills. • Ability to prioritize tasks and work under minimal supervision.
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