Operations Manager – Microsoft M365

🔥 17 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Create strategies with senior management and develop policies aligned with organizational goals • Implement effective processes and standards • Collaborate with subordinate and senior management levels, including negotiation and influence on significant matters • Manage team operations and create or adapt solutions, methods, and procedures • Understand and communicate the strategic direction, team goals, deliverables, and changes • Prepare client presentations, highlight challenges, and raise requirements or support needs • Provide guidance to the in-house Management Trainee • Handle clients efficiently and present MBRs and QBRs • Track NSAT scores and team productivity • Induct Engineers and Team Leaders into the technical support process • Manage critical and complex changes where applicable • Initiate and drive continuous service improvement plans • Identify and communicate potential risks and dependencies to stakeholders in a timely manner • Manage performance, career development, and retention of team members • Identify opportunities to optimize processes with an innovative and transformational mindset

🎯 Requirements

• Minimum of 8+ years of experience as an operation head/manager in a Technical Support process (Microsoft M365) • Graduate • Concierge LOB is preferred • Experience in client handling • Ability to engage clients efficiently • MBR and QBR presentation experience is preferred • Ability to track NSAT scores and team productivity • Ability to induct Engineers and Team Leaders into the technical support process • Rotational shift availability, including NOAM, EMEA, LATAM, and graveyard shifts, according to business needs • Laptop with 16 GB RAM • Windows 11 Pro • Internet speed of at least 50 MBPS upload and download

🏖️ Benefits

• Laptop (16 GB RAM) • Windows 11 Pro • Remote opportunity (Work from Home)