Senior Operations Manager – Microsoft M365

🔥 2 minutes ago

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Creating strategies with senior management and develop policies that will correlate with the organization goal. • implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • To prepare the presentation for the client, highlight the challenges, raise the requirement/support if needed. A thorough understanding of business need and business growth. • You will be responsible for providing guidance to our in-house Management Trainee • Must have experience in client handling, should be able to engage client efficiently, presenting MBR, QBR is preferred. • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans. • Identification and communication of potential risks and dependencies in timely manner to stakeholders • Responsible for Performance management, career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes ** **

🎯 Requirements

• Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365) • Concierge LOB is preferred. • Work Location- Remote opportunity (Work from Home) • Shift Timings - Rotational (As per business need, It can be NOAM, EMEA, LATAM, Graveyard