Team Manager – Microsoft 365

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • You will be responsible for providing guidance to our in-house Management Trainee • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Should Recognize high performance and reward accomplishment • Delegate tasks ,set deadlines and oversee day to day operations • Providing timely feedback to team members and resolve issues • Create an open communication culture and an inspiring team environment • Provide guidance ,training and mentoring to team members to improve the productivity • Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them • Lead by Example in professionalism ,Communication and technical Expertise

🎯 Requirements

• Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process. • Should have good knowledge in MS office