Tech Lead – Support Engineer, Power Apps, Power Automate

🔥 0 minutes ago

🇳🇬 Nigeria – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate • Lead and manage the technical team handling Power Apps and Power Automate cases • Support case resolution and diagnose complex issues • Reproduce issues in an own environment before concluding • Read error telemetry, run history, logs and platform errors to determine correct solutions • Provide technical guidance and support to team members on complex issues and escalations • Review technical resolutions for quality, accuracy and adherence to support standards • Mentor and guide team members to improve troubleshooting and technical capabilities • Handle Power Apps canvas and model-driven app issues, formulas, expressions, delegation, controls, performance and load time • Troubleshoot data source, connector, Dataverse, environment, ALM, licensing and entitlement issues • Handle Power Automate cloud flow, desktop flow, RPA, approvals, scheduled flow, integration, throttling, API limit, retry policy, performance and DLP issues • Write clear case notes and customer-facing updates • Escalate cases correctly with complete evidence when outside scope • Contribute reusable solutions to the knowledge base • Meet response time, resolution quality and customer satisfaction standards • Coordinate with stakeholders to resolve critical issues • Ensure the team follows defined technical and support processes • Remain hands-on with Power Apps and Power Automate technical issues while leading the team • Ensure timely escalations, appropriate case documentation and adherence to customer support standards • Work assigned rotational shifts and remain logged in and available during shift hours • Complete Gigmos onboarding, client-specific process training and required client certifications before taking live cases

🎯 Requirements

• 4+ years of experience in Power Automate and Power Apps in a support role • Hands-on experience building and supporting canvas and model-driven Power Apps and Power Automate flows in a real working environment • Working knowledge of Dataverse, connectors, environments and Power Platform security concepts • Ability to troubleshoot from error messages, run history and logs rather than by trial and error • Strong written English • Strong leadership, communication and team management skills • Reliable high-speed internet, a working machine, and a quiet place to work through the shift • Willingness to work in rotational shifts and within the client's security and data handling requirements • Experience building and supporting Power Apps and Power Automate in a support role • 3+ years of Team Lead experience handling technical teams • Preferred: Microsoft certification PL-100, PL-200, PL-400 or PL-600 • Preferred: Experience in a customer-facing support or service desk environment with SLAs • Preferred: Exposure to Power BI, Azure, SharePoint or Dynamics 365 • Preferred: Experience handling technical escalations and mentoring technical teams • Preferred: Additional language capability beyond English

🏖️ Benefits

• Full-time permanent employment • Remote work arrangement • Rotational shift flexibility • Gigmos onboarding and client-specific process training • Any client-mandated certification before taking live cases