Technical Support Engineer – Revit

🔥 0 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Respond to customer support requests through multiple channels while adhering to documented processes • Contribute to organizational initiatives and identify strategies to improve operational efficiency • Monitor performance against established service levels and quality standards • Manage and resolve assigned support tickets and maintain an effective ticket backlog • Provide timely updates on issue progress and resolution to customers and partners • Participate in product beta programs and product testing activities • Research and verify product issues and solutions using the Knowledge Base and internal case management systems • Develop and maintain internal knowledge base content using the Knowledge Centered Support (KCS) methodology • Provide feedback to product management and development teams to support product improvements • Investigate and resolve escalated service delivery and customer satisfaction issues • Share relevant updates and product information with support and partner teams • Collaborate with Client Services, Renewals Hub, Sales, and other Autodesk teams to resolve customer issues

🎯 Requirements

• Bachelor's degree in Design, Engineering, Infrastructure, or a related field, or equivalent work experience • Competent knowledge of Autodesk Revit, Navisworks, and Autodesk Construction Cloud / BIM 360 • At least 4 years of relevant industry experience • 3+ years of experience in technology and customer support • Proficiency in CRM tools • Experience supporting cloud-based / SaaS applications • Familiarity with construction and Building Information Modeling (BIM) industry requirements and workflows • Demonstrated ability to take ownership of customer issues, troubleshoot technical problems, and identify effective solutions or workarounds • Strong teamwork and collaboration skills • Ability to work flexible hours as required by support demand • Strong customer relationship management skills and the ability to understand customer needs • Ability to manage multiple technical requests simultaneously and prioritize cases effectively • Proven ability to build and maintain strong relationships with customers and partners • Excellent verbal and written communication skills, including the ability to explain complex technical concepts clearly in live or virtual interactions • A collaborative mindset and willingness to support other members of a shared-responsibility team

🏖️ Benefits

• Pay per successfully resolved ticket, subject to applicable quality and performance criteria • Freelance / Independent Contractor engagement • Flexible hours as required by support demand