Operations Manager

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August 4

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GKA

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Market Research • Healthcare

GKA is a medical fieldwork agency that specializes in healthcare market research. The company connects market research agencies and medical professionals with patients and healthcare providers to gather insights. GKA offers a range of services such as recruitment, project management, moderation, analysis, and data processing. They are experienced in qualitative and quantitative research methodologies and focus on areas like MedTech and human factors studies. GKA has over 30 years of experience and provides expert knowledge and compliant practices to deliver quality insights and solutions for their clients.

11 - 50 employees

Founded 1992

📋 Description

• Lead and inspire cross-functional remote teams to deliver operational excellence and sustained client success. • Optimize internal processes for greater efficiency and scalable growth across the agency. • Own client success management: Ensure world-class service and satisfaction across all engagements. • Develop, document, and update playbooks, SOPs, and process documentation for every operational area. • Proactively monitor daily operations, swiftly resolving issues to guarantee smooth agency performance. • Drive key agency-wide initiatives —from process improvements to team capability building. • Collaborate with founders and senior leaders on strategic growth and innovation projects. • Oversee a team of distributed professionals (marketers, designers, developers, and more).

🎯 Requirements

• Bachelor’s degree in business, management, or a related field. • At least 2 years of experience in operations management, business process improvement, or a related field—ideally within a digital agency, startup, or tech environment. • Experience with EOS (Entrepreneurial Operating System) • Strong leadership, communication, and organizational skills. • Proven success in remote team management and driving initiatives across departments. • Demonstrated ability to write SOPs and process documentation . • Analytical thinker and optimization mindset. • Fluent in written and spoken English (additional languages a plus). • Results-driven, proactive, and adaptable in a dynamic, multicultural environment.

🏖️ Benefits

• Fully remote role, collaborate from anywhere in the Philippines (Manila time zone preferred). • Annual leave & flexible PTO policy • Sick leaves covered • Personal and professional development budget • Regular team recognition and rewards • Diverse, inclusive, and supportive team with open communication