Solutions Engineer

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10 hours ago

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GitBook

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Let's face it - writing and maintaining documentation is hard work.

11 - 50 employees

💰 Seed Round on 2016-07

📋 Description

• Be the technical expert for sales and prospects, deeply understanding the GitBook product • Joining customer calls to understand the deepest 'why' behind their product needs & requests • Distill down feedback and relay customer insights to our product team • Manage large-scale content migrations • Onboard customers onto our more technical features (e.g. Git sync, OpenAPI, Adaptive content) • Build out custom integrations to unblock customer adoption • Identify opportunities for scaling your efforts to our wider customer base via documentation and guides, ensuring clarity on best practices and product capabilities

🎯 Requirements

• 3-5 years experience in client-facing roles, including technical consulting, product demonstrations, and implementation support • Strong understanding of OpenAPI specifications, API design principles (including RESTful APIs, Swagger, and OAuth2), GitHub, and common web technologies • Proficiency in programming languages such as JavaScript, or similar, with the ability to work on API integrations and custom implementations • Deep understanding of GitHub and CI/CD pipelines • You are customer-centric and data-driven, think analytically and are able to rightsize your efforts based on customer/business needs • Strong communication skills to explain technical concepts to non-technical stakeholders effectively • Native English speaker

🏖️ Benefits

• Professional development opportunities