Manager, Professional Services Engineers

🕒 May 6

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements. • Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills. • Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements. • Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track. • Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements. • Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness. • Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality. • Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

🎯 Requirements

• Significant experience leading and developing high-performing technical teams in a customer-facing environment. • A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions. • Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers. • Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations. • Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects. • A delivery mindset focused on accountability, quality, and measurable results rather than activity alone. • Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills. • Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Home Office Support